top of page

Shipping & Returns

At Ngeo Namibia, we strive to ensure that our customers are satisfied with their vehicle purchases. However, we understand that circumstances may arise where a return is necessary. This Vehicle Return Policy ("Policy") outlines the terms and conditions under which a vehicle may be returned to Ngeo Namibia ("we," "us," "our"). By purchasing a vehicle from us, you agree to the terms of this Policy. 

​

General Conditions 

​

1.1. Applicability 

This Policy applies to all vehicles purchased from Ngeo Namibia, whether new or used. The return conditions differ based on the type of vehicle and the specific circumstances of the return. 

​

 1.2. Consumer Protection 

This Policy is drafted in compliance with the Consumer Protection Act, 68 of 2008 ("CPA"), and other relevant South African legislation. Where this Policy conflicts with any statutory rights, the provisions of the CPA will prevail. 

​

Return of New Vehicles 

​

2.1. Return Period 

New vehicles may be returned within 7 calendar days from the date of delivery or handover, provided that the vehicle has not been driven more than 100 kilometers and is in the same condition as when sold. The vehicle must include all original documentation, accessories, and packaging. 

​

 2.2. Return Conditions 

  • Returns of new vehicles will only be accepted if the vehicle.

  • Has not been registered with the licensing authorities.

  • Is free from any damage, including scratches, dents, or other marks.

  • Is returned with a full tank of fuel.

  • Includes all keys, manuals, and accessories provided at the time of sale. 

​

2.3. Refund Process 

If the return is accepted, a full refund will be issued, minus any applicable fees (such as vehicle inspection or restocking fees). Refunds will be processed within 14 business days of the return acceptance. 

​

Return of Used Vehicles 

​

3.1. Sale Finality 

All sales of used vehicles are generally considered final. Returns of used vehicles will only be accepted under specific conditions as outlined below. 

​

3.2. Misrepresentation or Latent Defects 

If the used vehicle was sold with a material misrepresentation regarding its condition or history, or if a latent defect (a defect that was not visible or detectable at the time of sale) is discovered within 6 months of purchase, the customer may be entitled to a return, repair, or replacement, as per the CPA. 

​

3.3. Inspection and Assessment 

Upon notification of a defect or misrepresentation, Ngeo Namibia will conduct an inspection and assessment to determine the validity of the claim. If the claim is valid, the customer may choose between a return, repair, or replacement of the vehicle. 

​

3.4. Refund or Replacement 

If a return is accepted, the customer will receive a refund of the purchase price, minus any applicable deductions for wear and tear, mileage, or damage incurred after the sale. Alternatively, a replacement vehicle of similar value and condition may be offered. 

​

4. Non-Returnable Vehicles 

The following vehicles are not eligible for return: 

Vehicles purchased "as-is" without a warranty, unless a latent defect is discovered within the statutory period; 

Vehicles that have been modified, altered, or damaged after delivery; 

Vehicles used for commercial purposes unless agreed upon in writing. 

​

Return Procedure 

​

5.1. Initiating a Return 

To initiate a return, the customer must contact Ngeo Namibia within the applicable return period, providing details of the vehicle and the reason for the return. All returns must be authorized in writing by Ngeo Namibia. 

​

 5.2. Inspection 

Upon authorization, the vehicle must be returned to Ngeo Namibia for inspection. The inspection will assess the vehicle’s condition and verify the claim's validity. 

​

 5.3. Documentation 

Customers must provide all original purchase documents, including the sales agreement, proof of payment, and any other relevant documentation. Failure to provide the required documents may result in the return being denied. 

​

Fees and Charges 

​

6.1. Inspection Fees 

In cases where the return is not due to a defect or misrepresentation, an inspection fee may be charged. This fee will be communicated to the customer before the inspection. 

​

6.2. Restocking Fees 

For new vehicles, a restocking fee of up to 10% of the purchase price may be deducted from the refund amount. 

​

6.3. Transportation Costs 

The customer is responsible for all transportation costs associated with returning the vehicle unless the return is due to a defect or misrepresentation. 

​

Dispute Resolution 

​

7.1. Mediation 

In the event of a dispute regarding a return, we encourage customers to engage in mediation to resolve the issue amicably. Mediation will be conducted in accordance with the provisions of the CPA. 

​

7.2. Legal Recourse 

If mediation fails, customers may pursue legal recourse under South African law. Any legal action must be filed within the jurisdiction of the courts of South Africa. 

​

Amendments 

Ngeo Namibia reserves the right to amend this Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is the customer's responsibility to review this Policy periodically. 

bottom of page